Refund and Cancellation Policy

This policy is the Refunds and cancellation section of our Terms of Service, repeated here word for word. If the two ever differ, the Terms of Service apply.

All payments are final and we do not give refunds. That covers purchases, donations, and time you have paid for and not used.

In most cases there is nothing to cancel. Pro is a one time payment for a fixed term, not a subscription. We do not keep your card, nothing renews, and you are never charged again unless you decide to buy again. When the term runs out the paid features stop, the free app keeps working, and you owe us nothing.

Where a plan is charged on a recurring basis, you can stop it at any time from your account. Stopping it prevents any further charge, and access runs to the end of the period already paid for. It does not refund what has already been paid.

We may still choose to refund a payment, at our sole discretion, for example when something on our side clearly went wrong. Doing that once is a one off: it does not create a right to a refund and it does not oblige us to do the same again.

None of this takes away rights you have under the law that applies where you live. Where that law requires a refund, you get one.

If you think you were charged in error, or a payment did not give you the licence you bought, write to support@harnessmd.com with the payment reference and we will look into it. That is a billing problem, not a refund request, and we fix those.

Questions: Contact Us.